We make an unconditional promise: Our merchandise is guaranteed. If any product purchased from us ever disappoints you, for any reason, you may ask for a replacement or refund. Even if you received the item as a gift, The Kansas City Steak Company will replace it with another item or gift certificate of equal value. We know you have a choice, thank you for choosing The Kansas City Steak Company.

Replacement/Refund Policy

• Shipping Related Concerns

For any issues related to incorrect items shipped, please contact Customer Service within 10 business days at 1-800-524-1844 or by email at customerservice@kansascitysteaks.com.

• Quality Related Concerns

If for any reason you are unsatisfied with the items you've received please contact Customer Service within 45 days for a replacement or refund of the full purchase price. If only a portion of the product was unsatisfactory, a partial refund or replacement may be issued. Refunds will be credited back to the original order payment method.